Terms of service

Use of services

Caden helps enterprise marketing teams launch campaigns faster, automate at scale, and measure real results. You agree to use these services only for lawful purposes and in ways that do not infringe upon the rights of others or restrict their use and enjoyment.

Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our platform.

Intellectual property rights

All content created by Caden, including but not limited to videos, graphics, copy, and strategies, remains the intellectual property of Caden unless otherwise agreed in writing. Clients receive a license to use deliverables for the purposes outlined in their service agreement.

You may not reproduce, distribute, or transmit any content without explicit permission from Caden. This includes all original strategies, analytics reports, and custom content developed during our engagement.

Client responsibilities

Clients are responsible for providing accurate information and materials necessary for service delivery. You warrant that any content you provide does not violate third-party rights or applicable laws. You agree to maintain confidentiality regarding proprietary information shared by Caden during our working relationship. This includes strategy details, pricing, and performance methodologies.

Limitation of liability

Caden is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid for services in the preceding twelve months. We do not guarantee specific results or outcomes from social media campaigns. Performance depends on numerous factors beyond our control, including platform algorithms and market conditions.

Termination and cancellation

Either party may terminate services with written notice as specified in the service agreement. Upon termination, all deliverables and work product become the property of the client, subject to payment of all outstanding invoices. Caden reserves the right to terminate services immediately if you violate these terms or engage in conduct harmful to our business or reputation.

Payment and fees

All fees are due according to the payment terms specified in your service agreement. Late payments may result in suspension of services and accrual of interest charges. Caden reserves the right to adjust pricing with thirty days' written notice for ongoing service agreements. Refunds are not available for completed work unless otherwise specified in writing.

Indemnification

You agree to indemnify and hold harmless Caden from any claims, damages, or costs arising from your use of our services or violation of these terms. This includes legal fees and court costs incurred in defending against such claims.

Disclaimers

Our services are provided on an "as is" basis without warranties of any kind. We do not warrant that services will be uninterrupted, error-free, or meet your specific expectations. Social media platforms are subject to their own terms of service and policies. Caden is not responsible for changes to platform algorithms, account suspensions, or policy violations by third-party platforms.

Governing law

These terms are governed by the laws of the jurisdiction where Caden is located. Any disputes shall be resolved through binding arbitration rather than court proceedings, except where prohibited by law.

Contact and disputes

If you have questions about these terms or wish to report a violation, contact us through the information provided on our Contact page. We will respond to inquiries within five business days.